Order Forms
If you are not using our secure online shopping cart, you can use these forms - just print them out and fax or mail them in. Please note that you can still use our secure online shopping cart to print out your order form, just select print instead of payment by credit card.
Australia | USA | International

Terms of Trade - Order Information
Credit | Prices | Delivery | Returns | Rentals | International Orders

Credit
Health professionals and public institutions within Australia receive 30 day account automatically. Patients are given accounts after establishing account with first payment. Distributers and other organisations receive credit on application. Distributers are only appointed by General Manager or Managing Director in writing.

Prices
All prices are in Australian dollars. Subject to market fluctuation. Includes sales tax. The prices in this catalogue are retail prices at the time of publication. Professional, Hospital, Reseller and Distributer prices often vary and we are happy to negotiate prices. Distributer prices are granted on volume. Minimum order to receive distributer prices is $50, unless there has been a consistent history of purchases in excess of this.

Delivery
$6 by courier to Sydney & Melbourne metropolitan areas. Delivery by courier is generally overnight. Often goods can be delivered same day by courier within Sydney and Melbourne Metropolitan area if order received early enough. Urgent same day courier can also be arranged, but this is generally extra. Postage according to size of parcel. Delivery to country NSW, country VIC, SA, ACT, WA & QLD , POA. Please ask for quote on delivering bulky items such as wheelchairs, walking frames and tilt tables.

Returns
Returns can only be accepted within a reasonable period of time from invoice date i.e seven days, and only with approval of office. Returns are by our approved courier. Other returns may be accepted, subject to a 10% restocking fee.

Rentals
Only available for Australian clients. TENS machines, muscle stimulators, ultrasounds and intermittent compression pumps available for hire. TENS machines are available from $40 per month ( pensioner rate on some TENS ), $60 for private clients, and rates are negotiated on a case by case basis for insurance companies ( rates vary between $60 and $98 depending on payment history from insurer, model of machine and arrangements made with rehabilitation provider). If the machine is purchased we will discount the first month's rental in full. Rental after the first month is not deducted unless prior arrangements to this effect have been made.

International Orders
Prepayment by telegraphic transfer in Australian dollars or credit card - American Express, VISA or Mastercard. For the convenience of calculating approximate $USD prices on our website pages, we use an exchange rate of $USD0.60=$AUD1.00. However, your Credit card will be debited for the Australian dollar amount and converted to your local currency. Click here for the latest exchange rate quoted at Yahoo. The Australian dollar has been trading at under $USD.60, so you won't pay more than quoted on our site, in fact you will pay significantly less if your credit card account is in $USD.

Our international courier as of 15th July 1999 is Overseas Courier Service. Delivery to USA is about four working days. A cheaper delivery option for some clients is Air Mail. Delivery is about ten days.